April 24, 2024


In the fast-paced world of healthcare, effective management of the workforce is crucial for providing quality patient care. One organization that has excelled in this area is UPMC (University of Pittsburgh Medical Center), a renowned healthcare provider. UPMC has implemented a cutting-edge solution called Shift Select, which has revolutionized how they manage their healthcare workforce. In this article, we will explore the benefits and features of Shift Select and its impact on healthcare professionals and patients alike.

Understanding Shift Select: A Game-Changer in Healthcare Workforce Management

What is Shift Select?

Shift Select is a powerful workforce management software developed by UPMC to optimize staff scheduling, timekeeping, and resource allocation across their healthcare facilities. It is designed to streamline the complex process of managing shifts, ensuring that the right personnel with the necessary skills are available at the right time and place.

Benefits of Shift Select

Enhanced Efficiency: Shift Select empowers healthcare organizations to efficiently manage their workforce by automating various tasks such as shift requests, schedule creation, and timekeeping. This automation reduces administrative burdens and allows staff to focus more on patient care.

Improved Staff Satisfaction: With Shift Select, healthcare professionals have greater control over their schedules. They can easily request time-off, swap shifts, or pick up extra shifts, leading to improved work-life balance and increased job satisfaction.

Optimized Staffing Levels: By analyzing historical data and forecasting patient demand, Shift Select enables healthcare organizations to determine the ideal staffing levels for different shifts and departments. This ensures that resources are allocated appropriately, avoiding both understaffing and overstaffing scenarios.

Compliance and Credential Management: Shift Select includes features to track staff credentials, certifications, and compliance requirements. This ensures that only qualified and up-to-date professionals are scheduled for specific tasks, maintaining high standards of care and regulatory compliance.

Key Features of Shift Select

Shift Management: The software offers a user-friendly interface for creating, editing, and managing shifts. It allows supervisors to assign shifts based on staff availability, skills, and preferences.

Self-Scheduling: Shift Select enables healthcare professionals to view available shifts and select the ones that suit their preferences. This feature promotes autonomy and flexibility among staff members.

Shift Swapping: In cases where a staff member cannot fulfill a scheduled shift, Shift Select facilitates seamless swapping with eligible colleagues, ensuring uninterrupted coverage.

Timekeeping and Payroll Integration: The software integrates with payroll systems, simplifying timekeeping and ensuring accurate compensation for staff based on their actual work hours.

Analytics and Reporting: Shift Select provides comprehensive analytics and reporting capabilities, allowing healthcare organizations to assess workforce performance, identify trends, and make data-driven decisions for improved efficiency.

The Impact of Shift Select on Healthcare Professionals and Patients

The implementation of Shift Select at UPMC has had a profound impact on both healthcare professionals and patients. Let’s explore the benefits experienced by each group.

Benefits for Healthcare Professionals

Greater Flexibility: With Shift Select, healthcare professionals have the flexibility to choose shifts that align with their personal preferences and availability. This promotes work-life balance and reduces burnout.

Improved Communication: The software facilitates transparent communication between staff members and supervisors. It enables easy shift swapping and instant notifications, fostering collaboration and efficient coordination.

Efficient Time Management: By automating timekeeping and schedule management, Shift Select saves healthcare professionals valuable time. This allows them to dedicate more hours to patient care, ultimately enhancing the quality of healthcare services.

Benefits for Patients

Consistent Staffing: Shift Select ensures that healthcare facilities are adequately staffed at all times. This leads to better patient outcomes, as patients receive consistent care from familiar healthcare professionals who are well-acquainted with their medical histories and needs.

Reduced Waiting Times: With optimized staffing levels, Shift Select helps healthcare organizations minimize patient waiting times. This enhances the overall patient experience and improves patient satisfaction.

Enhanced Quality of Care: By enabling healthcare professionals to focus on patient care rather than administrative tasks, Shift Select contributes to the delivery of high-quality care. The increased job satisfaction among staff members translates into more attentive and compassionate care for patients.


Shift Select has emerged as a game-changer in healthcare workforce management, transforming how healthcare organizations like UPMC manage their staff. By leveraging advanced scheduling algorithms and user-friendly features, Shift Select optimizes staffing levels, enhances staff satisfaction, and ultimately improves patient care. As healthcare continues to evolve, innovative solutions like Shift Select will play a crucial role in shaping the future of workforce management.

Frequently Asked Questions (FAQs)

How does Shift Select handle staff preferences for specific shifts?

Shift Select allows healthcare professionals to indicate their preferences for specific shifts, which are then taken into account during the scheduling process. However, the final assignment also considers other factors such as skill requirements and availability.

Can Shift Select integrate with existing payroll systems?

Yes, Shift Select is designed to integrate seamlessly with existing payroll systems. This ensures accurate timekeeping and facilitates streamlined payroll processes.

What security measures are in place to protect sensitive staff and patient data within Shift Select?

Shift Select employs robust security measures to safeguard sensitive data. This includes encryption, access controls, and compliance with data protection regulations like HIPAA.

Can Shift Select generate reports and analytics for workforce performance evaluation?

Absolutely. Shift Select offers comprehensive reporting and analytics capabilities, allowing healthcare organizations to assess workforce performance, identify trends, and make informed decisions for process improvement.

Is Shift Select only suitable for large healthcare organizations like UPMC, or can smaller clinics benefit from it as well?

Shift Select is designed to benefit organizations of all sizes within the healthcare industry. Whether it’s a large hospital or a small clinic, the software can be tailored to meet the unique needs and requirements of each facility.

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