December 2, 2022

Getting locked out of social media accounts happens a lot.

On the meta platform, billions of users log in every day. Meta said it is committed to building out its customer service over the next few years. It usually directs struggling users to a bootstrap tool.

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However, a new Wall Street Journal report notes that sometimes Hackers changed email addressespeople no longer have access to certain accounts and no longer know their passwords.

To stay away from hackers, there are a few steps that may help, including enabling some basic privacy features.

Enable two-factor authentication

Adding another security measure can make it harder for hackers to take over accounts.

In this photo illustration, social networking site Facebook is displayed on a laptop screen in London, England, March 25, 2009.
((Photo by Dan Kitwood/Getty Images))

Authenticators like Okta Verify or security keys can help keep bad actors at bay.

On Facebook, go to “Security and login settings” and scroll to “Use two-factor authentication.”

Click Edit and choose the security method you want to add, including an SMS code from your phone.

In the Instagram app for Android and iPhone, go to your profile and tap the three horizontal bars in the upper right corner.

Find “Settings” and click “Security”.

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Under Two-Factor Authentication, click Get Started and select the security method you want to add.

This March 22, 2018 photo illustration shows Facebook, Instagram, Twitter and other social networking apps on a smartphone in New Delhi.

This March 22, 2018 photo illustration shows Facebook, Instagram, Twitter and other social networking apps on a smartphone in New Delhi.
((Photo by CHANDAN KHANNA/AFP via Getty Images))

There are additional instructions for the Instagram website on mobile browsers and computers.

Use a password manager

A password manager can help you keep track of even the trickiest passwords.

However, make sure not to reuse passwords and try to keep them to 12 characters or longer.

Check account-related emails

See which email addresses Facebook or Instagram remember.

In this photo illustration, the Instagram logo is displayed on a smartphone.

In this photo illustration, the Instagram logo is displayed on a smartphone.
((Photo illustration by Rafael Henrique/SOPA Images/LightRocket via Getty Images))

Another email address makes it easier to get the account back.

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To add or remove email addresses from Facebook, go to Settings and click Contacts in the General tab.

On Instagram, go to your profile, tap the three bars, then tap Settings.

Scroll down to Login and click “Add Account”.

“You can only be logged into one Instagram account at a time, but your device can store logins for multiple Instagram accounts. You can add or remove logins in the Instagram app settings,” says the app’s help center.

Deleting your login information will not temporarily disable or permanently delete your account.



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